Frequently Asked Questions
If you have additional questions feel free to email us.
PAYMENT TERMS
QUESTIONS
- What if I have a problem with my order?
- What if I have a special request?
- How do I know what size to order?
- What is your return policy?
SHIPPING
- How long will it take to ship my order?
- How will my order be shipped?
- Do you ship internationally?
- What are your shipping charges?
SECURITY
PAYMENT TERMS
What type of payment do you accept?
We accept Visa, Mastercard & Discover.
QUESTIONS
What if I have a problem with my order?
Please email or call us as soon as possible to rectify any issues with your order. See RETURN POLICY for more information.
What if I have a special request?
We are happy to handle special requests by calling or emailing us!
How do I know what size to order?
See our PELLAVET SIZE CHARTS for proper measurements (use tape measurement around chest, waist and/or abdomen).
What is your return policy?
See our RETURN POLICY for more information.
SHIPPING
How long will it take to ship my order?
- Pella USA Made goods usually ship within 2 to 3 business days.
- Other apparel with vet caduceus, personalization or decoration usually ships within 5 to 10 business days depending on stock status unless backordered.
How will my order be shipped?
Your package will ship “best way”. Once shipped, your package will arrive based on the below estimate delivery days:
- Midwest: 3-4 business days
- East Coast: 4-5 business days
- West Coast: 4-5 business days
If you require shipment by the Post Office, please call or email Customer Service to process your order.
Do you Ship Internationally?
No.
What are your Shipping Charges?
Continental U.S. (Alaska and Hawaii add an additional $7.00):
| Order Amount | Shipping Cost |
|---|---|
| Under $25.00 | $10.00 |
| $25.01–$50.00 | $12.00 |
| $50.01–$75.00 | $13.00 |
| $75.01–$100.00 | $14.00 |
| $100.01–$125.00 | $15.00 |
| $125.01–$150.00 | $16.00 |
| $150.01–$175.00 | $18.00 |
| $175.01–$200.00 | $20.00 |
| $200.01–$300.00 | $25.00 |
| $300.01–$400.00 | $30.00 |
| $400.01-$500.00 | $35.00 |
| $500.01-$600.00 | $40.00 |
| $600.01-$700.00 | $45.00 |
| $700.01-$800.00 | $50.00 |
| $800.01-$900.00 | $55.00 |
| $900.01-$1,000.00 | $60.00 |
| $1,000.01-$1,500.00 | $80.00 |
| $1,500.01-$2,000.00 | $100.00 |
SECURITY
How Secure is your Site?
All communications to and from this site are encrypted using SSL technology. We use PayPal's PayFlowLink technology so that credit card information is never stored in our systems.
