Returning or Changing Orders

For over 100 years, Pella Products has guaranteed the quality and workmanship of our apparel and products!

Call or email Customer Service to return, exchange, cancel or change an order (please have copy of the packing slip, order confirmation or invoice available) as soon as possible. Once an item is decorated, modifications cannot be processed.

Items may be returned/exchanged within 15 days of the shipping date. Items must be in new condition, folded with hang-tags and in original packaging (apparel must not have been worn, washed or altered).

Embroidered or otherwise decorated (except for Vet Caduceus), custom, special order, clearance or closeout items cannot be returned or exchanged unless it has a manufacturers defect or the wrong item was shipped.

Return the item to the address provided by Customer Service.

The customer is responsible for all freight charges that are not a result of a manufacturers defect or incorrect shipment by the Company.

Keep your shipping and insurance records for proof of shipment in the event of the loss of returned merchandise (the Company is not liable for items that do not reach our Returns Department).

If the item is defective, we will arrange shipping for you (defective items will be inspected for the manufacturers defect). If no defect is found, shipping costs will be charged.

Returns must include a packing slip, order confirmation or invoice.

Thank you for shopping with us!