Returns/Exchanges

Your satisfaction is guaranteed when you buy Pella Veterinary Apparel. Garments may be returned within 30 days. Garments may be returned for exchange if they have not been worn, washed, or do not have embroidery. Garment must be clean and in original condition or it will be returned. If a garment is defective, it may be returned for inspection to determine if it is to be replaced or repaired. For repairs, please call in for quote. All returns are subject to inspection.

Send garments to:

Pella Products, Inc.
Returns Dept.
1359 Hwy 63 S.
New Sharon, IA 50207

You may ship garments back in any form of delivery. Enclose packing list, along with notations as to exchange or credit request to account or credit card. We do not give out refund checks for cash orders, only credit to account for future orders. Garments with embroidery will not be accepted for exchange or credit, unless listed as returnable. For faster service you may also reorder over the phone. Please let us know that you are returning garments for exchange when ordering.