If you have additional questions feel free to email us.
What type of payment do you accept?
What if I have a problem with my order?
What if I have a special request?
How do I know what size to order?
How long will it take to ship my order?
What are your shipping charges?
We accept Visa, Mastercard & Discover.
Please email or call us as soon as possible to rectify any issues with your order. See RETURN POLICY for more information.
We are happy to handle special requests by calling or emailing us!
See our PELLAVET SIZE CHARTS for proper measurements (use tape measurement around chest, waist and/or abdomen).
See our RETURN POLICY for more information.
Pella USA Made goods usually ship within 2 to 3 business days.
Other apparel with vet caduceus, personalization or decoration usually ships within 5 to 10 business days depending on stock status unless backordered.
Your package will ship “best way”. Once shipped, your package will arrive based on the below estimate delivery days:
If you require shipment by the Post Office, please call or email Customer Service to process your order.
No.
Continental U.S. (Alaska and Hawaii add an additional $7.00):
Order Amount | Shipping Cost |
---|---|
Under $25.00 | $10.00 |
$25.01–$50.00 | $12.00 |
$50.01–$75.00 | $13.00 |
$75.01–$100.00 | $14.00 |
$100.01–$125.00 | $15.00 |
$125.01–$150.00 | $16.00 |
$150.01–$175.00 | $18.00 |
$175.01–$200.00 | $20.00 |
$200.01–$300.00 | $25.00 |
$300.01–$400.00 | $30.00 |
$400.01-$500.00 | $35.00 |
$500.01-$600.00 | $40.00 |
$600.01-$700.00 | $45.00 |
$700.01-$800.00 | $50.00 |
$800.01-$900.00 | $55.00 |
$900.01-$1,000.00 | $60.00 |
$1,000.01-$1,500.00 | $80.00 |
$1,500.01-$2,000.00 | $100.00 |
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